Orders are sent USPS with tracking included on all dolls. Please be sure the shipping address is correct. I cannot be responsible for lost packages once they are accepted by the post office.
If you are not completely happy with your purchase, please use the contact form here to get in touch within (2) weeks of receiving it. Most of the time I can accommodate returns, or make exchanges as is appropriate.
Please clearly describe the issue you are having as well as any relevant details, and I will get back to you as soon as I can.
Also, please understand that making dolls is a labor intensive process, and I must reserve the right to refuse returns in some cases. In all the years I’ve been making and selling art, I have never had to decline a return request mostly because I haven’t really gotten any.
I do take several commissions (or custom orders) each year.
Please send inquiries through the contact form here.
I will get back to you with an estimate including down payment information, timeline, and any additional questions I have about making your custom doll.
Please note that, the timeline for custom dolls is based on my workload and studio schedule, and can vary quite a bit. In some cases, I may have to politely decline. But I will be upfront about what I can and cannot do when I receive your inquiry.
Thank you in advance for your interest & patience. I look forward to working with you to create something one-of-a-kind and uniquely yours that you will cherish for years to come.